Help
Frequently asked questions
Answers to the questions salon owners ask before they sign up.
Do clients need to create an account?
No. Clients pick a service, a person and a time, then enter their name, phone number and e-mail: no password, no app. They get a confirmation by e-mail with a link to cancel or reschedule.
How much does it cost?
The subscription is €29.00 excl. VAT (€35.38 incl. VAT) a month for the whole business, however many people work there, with no commission and no fee per booking. The first 30 days are free, with no card needed.
Can a client book when nobody is working?
No. Free times are worked out from the salon’s and each person’s hours, breaks, time off, holidays and existing bookings. Even if two clients pick the same time at once, only one gets it.
What about public holidays and clock changes?
Slovenian public holidays are filled in ahead, for this year and the next two. If you work on a holiday, you open it with one click. When the clocks change, bookings stay put: a booking at 9:00 is still at 9:00 after the switch to winter time.
Can I add bookings taken by phone?
Yes. In the calendar you add a phone booking, or one for a client who walks in, in seconds. Online and in-house bookings share one calendar, so they never overlap.
Do clients get a reminder?
Yes, by e-mail in your salon’s name: a confirmation right after booking and a reminder 48 hours before by default, so clients can still cancel in time. You choose the reminder time in the settings; a client who books closer to the appointment gets the confirmation only. Both carry a link to cancel or reschedule up to the deadline you set, and clients’ replies go to the e-mail address you give for your salon. We will add SMS reminders when salons need them.
Can the whole team use the calendar?
Yes. Each person has their own hours, breaks, time off and the services they do. Invite colleagues by e-mail: they see the calendar and add bookings, while the owner manages the business settings.
I already have Instagram. Why my own site?
On Instagram you arrange every appointment in messages that you have to read and answer as they come. On your own site clients see your prices and free times and book even while you work or sleep. Add the link to your profile.
How do I switch from another service?
We help you move your services, team and opening hours. There is no automatic import, so we do the move together with you, and clients’ contact details follow a secure procedure we agree on. You enter appointments already made in the calendar like phone bookings. Write to us at [email protected]; we usually reply by the next working day.
Who sees my clients’ data?
In the dashboard, only you and your team. We collect just the client’s name, phone number, e-mail and note, with no trackers or ads, and the data is stored in the EU. When a client asks, you export or erase their data in one click.
How do I get help?
Write to us at [email protected]: we help with setting up, switching from another service and anything that gets stuck. We usually reply by the next working day. In the dashboard the address is in the account menu, under “Write to us”.
Let clients book on their own
Create your site, add your services and team, and share the link. The sign-up takes four short steps.